Diamond Cars – Terms & Conditions
1. Booking & Confirmation
All bookings must be confirmed via our official booking platform, phone, or email.
A confirmation message will be sent to verify your ride details.
Diamond Cars reserves the right to cancel or reschedule any ride in unforeseen circumstances.
2. Pricing & Payments
All rates are quoted in GBP (£) and include VAT unless otherwise stated.
Additional charges may apply for waiting time, extra mileage, or out-of-zone pickups.
Payments must be made in advance or at the time of service via card, bank transfer, or cash.
3. Cancellations & Refunds
Cancellations made within 12 hours of the scheduled pickup may incur a 50% fee.
No-shows or cancellations within 2 hours of pickup time will be charged in full.
Refunds will be processed within 5-7 working days if applicable.
4. Passenger Conduct
Passengers must respect the driver and vehicle at all times.
Smoking, excessive noise, and disruptive behavior are not permitted.
Diamond Cars reserves the right to terminate the service if the driver feels unsafe.
5. Luggage & Personal Items
Passengers are responsible for their belongings. Diamond Cars is not liable for any lost or damaged items.
Please inform us in advance if you require additional luggage space.
6. Liability & Delays
While we strive to be punctual, Diamond Cars is not responsible for delays caused by traffic, weather, or events outside our control.
We will always aim to inform clients of any expected delays as early as possible.
7. Privacy Policy
Client information is kept confidential and is never shared with third parties unless required by law.
By booking with us, you agree to receive service-related communications.
8. Changes to Terms
Diamond Cars reserves the right to amend these terms at any time. The latest version will always be available on our website.
Diamond Cars Ltd.
📍 London, UK
📧 info@hmdiamond.co.uk
📞 +44 2039166445
🌐 diamond-car.co.uk
